Cog Buyer Protection

Every purchase on Cog is covered. If something goes wrong, we'll make it right.

What's covered

• Item not received — if your item never arrives and the seller can't provide tracking evidence, you'll receive a full refund.
• Significantly not as described — if the item is materially different from the listing (wrong size, hidden damage, counterfeit), contact us within 3 days of delivery.
• Arrived damaged — if the item was damaged in transit, we'll work with you and the seller to resolve it.

How to open a dispute

1. Contact the seller first via the offer message thread — most issues are resolved this way.
2. If unresolved within 48 hours, email info@thecog.fit with your order details and photos.
3. We'll review the case within 2 business days and issue a decision.

What's not covered

• Purchases made outside of Cog (bank transfer, cash, etc.)
• Items that match the listing description but weren't what you expected
• Disputes raised more than 14 days after delivery
• Buyer's remorse or change of mind

Fees

Cog Buyer Protection is included at no extra cost on all purchases made through our Stripe checkout. There is no fee to open a dispute.

Contact

Questions? Email info@thecog.fit or visit our contact page.